Orders are usually delivered within 5–7 business days, and shipping is free on all orders.

As soon as your order ships we email you a tracking number. Enter it on our Track Order page to see where your parcel is.

If you are not happy, send your item back within 30 days for a refund. We want you to be completely happy with your purchase.

International parcels can occasionally pause in transit. If your tracking has not updated for a while, email us with your order number and we will look into it with the courier.

Email us at admin@rouemstore.com or use our contact page. Please include your order number.